Rakuten (rakuten.com), is a major Services e-commerce site. Rakuten frequently launches coupons for its customers, with 180.0 launched per month on average. Coupons from Rakuten expire quickly, with an average length of 3.0 days, so we recommend using their coupons promptly when available. Rakuten tends to offer bigger discounts with its coupons as compared to other brands, with an average discount of 33.4% (vs. 28.8% for other brands).
Rakuten is a massive Japanese eCommerce company headquartered in Tokyo, Japan. The company was founded in 1997 at the dawn of the ecommerce age and survived the turmoil of the dot-com bust in 2000/2001. In 2005, the company bought US-base Linkshare, which expanded the company's presence and gave it a global footprint. In 2014, the company acquired US-based Ebates, a customer rewards website, further expanding its reach. It currently employs over 11,000 people worldwide and has annual earnings of $5.3 billion.
Rakuten is a very customer-centric company. It also has a list of "Brand Concepts" that embody its values. These include: empowerment, integrity, professionalism, getting things done, and succeeding as a team. The company is constantly innovating and trying to move forward. It is a fast-paced company.
What makes Rakuten unique?
Rakuten offers one of the widest arrays of ecommerce-based products and services. With online shops operating around the world, the company has been able to cultivate a broad customer base and leverage technologies across brands to build a strong company.
Rakuten Review and Rakuten FAQ
What does this site sell? List the products, brands, and services offered.
Rakuten Ichiba is the global pioneer of the B2B2C marketplace, which provides the platform, traffic and expertise to empower even small-scale retailers to set up their businesses on the Internet. Through Ichiba, Rakuten aims to introduce consumers to "the joy of discovery" through Internet shopping and to create an environment where merchants and consumers can interact in the same way they might in a real-world marketplace, where transactions can be engaging, exciting, informative, and personal. Beyond their flagship e-commerce business Rakuten Ichiba, the Rakuten Group has expanded into a diverse array of online services, including eBooks & eReading, travel, banking, securities, credit cards, e-money, portal media, online marketing, and professional sports. The integration of all of their services, which are anchored around their membership loyalty program, Rakuten Super Points, is the Rakuten Ecosystem and the core strategy of their international expansion. At Rakuten, they are currently accelerating the global expansion of the Rakuten Ecosystem into the Americas, Europe, Asia and Oceania, starting with our e-commerce, eBooks & eReading, and travel businesses. By introducing their unique corporate philosophy of empowering people and society through the Internet they hope to continue to grow the Rakuten Group globally and to eventually realize their vision of a global Rakuten Ecosystem.
The major bussiness of the site includes:
Internet Services E-Commerce Travel Other Internet Services in Japan Global Businesses, etc
Financial Services Credit Card Bank Securities E-Money
Others Telecommunications Professional Sports
What are this site's return policies?
There is nothing much given about the site's return policy. The only words we hear from the site is:
Policies vary from store to store. Most of their participating shops do not accept returned goods.Ã£Â€Â€Some shops arrange insurance against damages during the transportation. Please ask each shop for further details.
In case the item is shipped back to Japan due to imposibility to deliver, you may be asked to cover additional fees.
What are this site's shipping policies and costs? Which countries do they ship to?
When you want to get the product delivered abroad, please choose from one of the international delivery services. The namings vary from store to store, here are the most common services available: [Rakuten International Delivery], [International Mail], [Rakuten International Small Packet].
Each store has its own policies about international delivery. Most of our merchants use airmail, however some stores may provide economy delivery or sea mail delivery options. If you have any preferences for the delivery, please contact the store for more information.
Please ask the store for the order tracking number and URL..
EMS (International Express Mail Service)
Most of our merchants use EMS service, which lets them get your parcel delivered to more than 120 countries and regions.
Delivery Areas examples:
North and Central America: USA, Canada Europe: United Kingdom, Germany Asia: Taiwan, Hong Kong, Rep. of Korea, China, Singapore, Thailand Oceania: Australia, New Zealand Also Africa, Middle East, South America and other regions. * Depending on the products and materials, there may be some restrictions for some countries and regions. * Some additional fees may apply depending on the delivery country or region. Please contact the store directly for more informaion. * Some stores may deliver to other countries and regions as well. Please contact the store directly for more informaion.
Rakuten International Small Packet
Small items up to 2 kg can be delivered at special bagrain delivery price.
Usually it takes 3 to 5 days to deliver by air mail. You can check EMS data for further details. Most of the customs offices are closed on the weekends, which can influence the speed of delivery.
The product you order will be shipped directly from the seller.
The weight of the item includes all wrapping and packages.
Depending on the delivery company, the fee is calculated based on the capacity of the parcel. The capacity is calculated as follows. However the actual fees may vary. ex.) 60cm×45cm×35cm (decimals rounded off), actual weight 12 kg → will make capacity 60×45×35÷6,000=15.75kg, so the fee will be calculated for the weight of 16 kg. Our merchans will inform you about the finalized delivery fee, so please wait for the confirmation mail. The fee will vary depending on the size and weight of the item. It may take the store several days to finalize the actual delivery fee.
Does this site offer any warranties or guarantees? Describe them.
There is nothing given about the site offering any warranties or guarantees on any of their product.
Does this site have physical stores? Where are they located?
No, the site does most of their bussiness online. So there is no need for physical stores. However, the service they provide in different countries can be found on these sites:
Austria - Rakuten.at Shopping, Brazil - Rakuten Shopping, Rakuten EC Service, Canada - Buy.com, France - PriceMinister, Germany - Rakuten.de Shopping, Indonesia - Rakuten Belanja Online, Japan - Rakuten Ichiba, Malaysia - Rakuten Online Shopping, Spain - Wuaki.tv, PriceMinister, Taiwan - Rakuten Ichiba, Thailand - TARAD.com, UK - Play.com, Rakuten LinkShare, US - Rakuten.com Shopping, Rakuten LinkShare, Rakuten Loyalty, Global - Rakuten Global Market, Rakuten Travel, Rakuten Golf, Kobo, About Rakuten, Rakuten Worldwide
How can I reach customer service for this site? Does it offer a telephone number? List its address and any contact info.
You can check in company profile section for the customer service number. The company profile section can be found on the bottom right corner of the site. Here is the address and customer support number of the site:
1-minute walk from SHINAGAWA SEASIDE Station, RINKAI LINE 7-minute walk from AOMONO-YOKOCHO Station, KEIHIN-KYUKO LINE.
Do they offer any discounts or coupons?
Currently, there is offer going on site for international customers. The delivery charges for the international shipping is 1,000 Yen, if youvorder using Tenso.com. For any kind of coupons for this site, you can check online.